How can we help?

Subscriptions are managed by Apple. On your iPhone, open Settings, tap your name, then Subscriptions, and choose Digeo. You can also get there from Digeo: open Settings (the gear on the Today tab), then Subscription › Manage subscription.

To avoid being charged for the next period, cancel at least 24 hours before it starts. Deleting the app doesn't cancel a subscription.

Open Digeo's Settings, tap Subscription, then Restore purchases. The paywall has the same button. Make sure you're online and signed in to the App Store with the Apple Account you subscribed with. If there's nothing to restore, Digeo tells you “No purchases to restore.”

Yes, if notifications are on for Digeo: you'll get a reminder 2 days before the trial ends.

You can always check the date in Digeo's Settings › Subscription, which shows when your free trial ends, or in your Apple Account's subscriptions.

Apple handles all payments, so refunds are requested from Apple at reportaproblem.apple.com. We can't issue refunds ourselves.

Your diary and test results stay readable, and you can still create a report. Food search keeps working, with Digeo's general ratings. Subscribe again at any time to keep logging, get guidance and see ratings based on your own test results.

Check these, in order:

1. Reminders and check-ins come with the subscription. If your trial or subscription has ended, Digeo's Settings shows Ended next to Subscription.
2. In iOS Settings › Notifications › Digeo, make sure Allow Notifications is on.
3. In Digeo's Settings › Notifications, check that the reminder you expect is on, and look at your quiet hours: reminders due during them are skipped or held until quiet hours end. Medication reminders are set in Settings › Medications.
4. A check-in after a meal comes a set time after the time you ate, 3 hours by default. You can change it under Check in after meals. If you log a meal after that time has passed, Digeo doesn't send a check-in for it.
5. A Focus, such as Do Not Disturb or Sleep, can hold notifications back. Allow Digeo in your Focus settings, or look in Notification Center.
6. Open Digeo now and then: it updates your reminders each time you open it.

Yes. Touch and hold the notification to show its answers, such as No symptoms, Mild, Moderate and Severe, then tap one. Digeo saves your answer on your iPhone.

On your iPhone, in Digeo's own storage. There's no account and no Digeo server, and we never receive your diary. Your data is included in your iPhone's iCloud backup when that's turned on in iOS Settings. A report leaves your phone only when you share it. The privacy policy has the details.

In Digeo, open Settings (the gear on the Today tab), then Backup and restore › Delete all data, and tap Delete everything to confirm. Your diary, results and settings are deleted from this phone, and this can't be undone.

Copies in earlier iCloud or computer backups stay until those backups are replaced or deleted. Deleting your data doesn't cancel your subscription.

Digeo has no account or cloud sync, so your diary moves with your iPhone's backup. On your old iPhone, turn on iCloud Backup (Settings › your name › iCloud › iCloud Backup) and back up now. When you set up the new iPhone, restore it from that backup. Moving your data straight from your old iPhone during setup works too.

Then open Digeo on the new iPhone. If your subscription doesn't show, tap Restore purchases in Settings › Subscription.

Yes. In Digeo, open Settings › Create a report, turn on Full diary as a spreadsheet, and tap Create report. Digeo makes a spreadsheet (CSV file) of your diary next to the PDF report, and you share both where you choose. The period starts at Since you started, so the spreadsheet covers your whole diary unless you pick a shorter one.

From Digeo's own food data. Each food is rated per serving for six FODMAP groups: fructans, GOS, lactose, fructose, sorbitol and mannitol. Every rating shows an icon, a word and a color: Low, Moderate or High.

Where there is no data for a group, Digeo shows “Not tested”, never “low”. After you test a group in reintroduction, ratings for that group use your own result.

Email support@digeo.app with the food's name, the serving and what looks wrong. We use these reports to improve the food data.

No. Digeo helps you follow the low-FODMAP diet. It doesn't diagnose or treat conditions, and it doesn't replace medical care. Talk to your doctor or dietitian before changing your diet, and see a doctor if you notice warning signs such as blood in your stool, weight loss you can't explain or a fever. Settings › When to see a doctor lists the signs.